Ticket Systems

Open-source ITSM platforms and their ecosystems

ITSM and service management platform derived from OTRS, developed by cape IT GmbH, focused on asset management and CMDB.

Open-source OTRS fork by Rother OSS with modern Docker deployment, Elasticsearch integration, and an active development roadmap.

The original open-source ITSM platform (retired in 2021). Foundation for Znuny, OTOBO, and KIX forks.

Modern, Ruby-based open-source helpdesk and ticketing system with a beautiful web UI, REST API, and Elasticsearch-powered search.

Open-source fork of OTRS Community Edition. A Perl-based ITSM and helpdesk system with a rich ecosystem of .opm packages.