Zammad

Active

Modern, Ruby-based open-source helpdesk and ticketing system with a beautiful web UI, REST API, and Elasticsearch-powered search.

Website Repository Docs

Language

Ruby

Architecture

Ruby on Rails, PostgreSQL/MySQL, Elasticsearch, Redis

License

GNU AGPL v3.0

Package Format

.szpm

Initial Release

2017

Related Systems

OTRS Community Edition

The original open-source ITSM platform (retired in 2021). Foundation for Znuny, OTOBO, and KIX forks.

PerlGNU GPL v3.0