The Open Directory for ITSM Ecosystems

ITSM and service management platform derived from OTRS, developed by cape IT GmbH, focused on asset management and CMDB.

PerlGNU AGPL v3.0

OTOBO

Open-source OTRS fork by Rother OSS with modern Docker deployment, Elasticsearch integration, and an active development roadmap.

PerlGNU GPL v3.0

Zammad

Modern, Ruby-based open-source helpdesk and ticketing system with a beautiful web UI, REST API, and Elasticsearch-powered search.

RubyGNU AGPL v3.0

Znuny

Open-source fork of OTRS Community Edition. A Perl-based ITSM and helpdesk system with a rich ecosystem of .opm packages.

PerlGNU AGPL v3.0

Latest Additions

View all

Active Directory Password

by Znuny

Allows agents and customers to change their Active Directory passwords directly from the ticket system while maintaining existing security and complexity settings.

Advanced Attachments

by Znuny

Tools to manage, preview, and reuse ticket attachments. Includes bulk or individual downloads, image previews, and one-click attachment of previous files.

Advanced SLA Rules

Featured

by Mustermann IT Solutions

Adds advanced SLA escalation and business hour rules.

ZnunyOTOBO

(24)

Deskcenter Management Suite Connector

by Deskcenter GmbH

Import asset data from the IT asset management software Deskcenter Management Suite.

KIX

DynamicField Database

by Znuny

Extends Znuny with two dynamic field types (Database Dropdown and Database Multiselect) that allow agents to query and attach values from any SQL-accessible database directly within tickets using real-time autocomplete.

External Reference for Web Services

by Znuny

Enables external systems to interact with Znuny via a single ticket operation using an external reference number. Automatically creates a new ticket if no match is found or updates an existing ticket if the reference matches.