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OTRS Community Edition

OTRS Community Edition

Inactive

The original open-source ITSM platform (retired in 2021). Foundation for Znuny, OTOBO, and KIX forks.

Website
Language

Perl

Architecture

LAMP

License

GNU GPL v3.0

Package Format

.opm

Initial Release

2001

Related Systems

KIX

KIX

Active

ITSM and service management platform derived from OTRS, developed by cape IT GmbH, focused on asset management and CMDB.

PerlGNU AGPL v3.0
OTOBO

OTOBO

Active

Open-source OTRS fork by Rother OSS with modern Docker deployment, Elasticsearch integration, and an active development roadmap.

PerlGNU GPL v3.0
Zammad

Zammad

Active

Modern, Ruby-based open-source helpdesk and ticketing system with a beautiful web UI, REST API, and Elasticsearch-powered search.

RubyGNU AGPL v3.0
Znuny

Znuny

Active

Open-source fork of OTRS Community Edition. A Perl-based ITSM and helpdesk system with a rich ecosystem of .opm packages.

PerlGNU AGPL v3.0
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