Packages & Add-ons

Allows agents and customers to change their Active Directory passwords directly from the ticket system while maintaining existing security and complexity settings.

Tools to manage, preview, and reuse ticket attachments. Includes bulk or individual downloads, image previews, and one-click attachment of previous files.

Advanced SLA Rules

Featured

by Mustermann IT Solutions

Adds advanced SLA escalation and business hour rules.

Import asset data from the IT asset management software Deskcenter Management Suite.

Extends Znuny with two dynamic field types (Database Dropdown and Database Multiselect) that allow agents to query and attach values from any SQL-accessible database directly within tickets using real-time autocomplete.

Enables external systems to interact with Znuny via a single ticket operation using an external reference number. Automatically creates a new ticket if no match is found or updates an existing ticket if the reference matches.

Knowledge base and FAQ module for OTOBO allowing agents and customers to create, manage, and search frequently asked questions.

Gives service teams precise control over how long a closed ticket remains eligible for reopening through customer replies. When the configured time window expires, customer replies are either auto-rejected or used to create a new ticket.

A monitoring add-on that enables programmatic health and state checks of your Znuny instance via web services. Provides insights into system status for proactive monitoring and automation.

Use KIX's powerful open-source functionality to clearly map your service processes and adapt them to your workflows in an audit-proof manner. Future-proof your service management.

Even when you're on the lower floors of a building or at a technical facility far from a 5G network, missing information can prevent you from fulfilling service orders. The KIX Field Service App solves the problem of missing connectivity. Thanks to its offline functionality, your service teams always have all the necessary information on hand.

Visualize workflows, easily assign tasks with drag-and-drop, and monitor team workload with the visual heat map. The result? Less stress, no overload, and a structured, motivated team that works independently.