Privacy Policy — Open ITSM Hub

Last updated: April 10, 2026

1. Overview

Open ITSM Hub ("we", "us") is operated by Open Ticket AI. This privacy policy explains how we collect, use, and protect your information when you use our website.

2. Data We Collect

As a statically generated directory, we collect minimal data. We do not require user accounts or collect personal information beyond standard web server logs.

Server logs: IP address, browser type, pages visited, and timestamps
Local storage: The AI Log Debugger stores analysis history locally in your browser
Analytics: We may use privacy-respecting analytics to understand usage patterns

3. AI Log Debugger

When you use the AI Log Debugger, log content you paste is sent to our backend API for analysis. We do not permanently store the logs you submit. Analysis results may be temporarily cached for performance.

4. Cookies

We use essential cookies for color mode preference only. No tracking cookies are used.

5. Contact

For privacy inquiries, contact us at privacy@openticketai.com.