ITIL add-on
Freeby KIX Service Softwareofficial
Use KIX's powerful open-source functionality to clearly map your service processes and adapt them to your workflows in an audit-proof manner. Future-proof your service management.
Use KIX's powerful open-source functionality to clearly map your service processes and adapt them to your workflows in an audit-proof manner. Future-proof your service management.
Tags
Related Packages
Advanced Attachments
by Znuny
Tools to manage, preview, and reuse ticket attachments. Includes bulk or individual downloads, image previews, and one-click attachment of previous files.
FollowUpTime
by Znuny
Gives service teams precise control over how long a closed ticket remains eligible for reopening through customer replies. When the configured time window expires, customer replies are either auto-rejected or used to create a new ticket.
OTOBO CMDB
by Rother OSS
A powerful Configuration Management Database for tracking IT assets, configuration items, and their relationships within OTOBO.